Page 148 - 香港房屋協會 Hong Kong Housing Society Annual Report 2020/2021

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HONG KONG HOUSING SOCIETY ANNUAL REPORT 2020/21
On property management and leasing, we will enhance the community reach to tenants of rental estates through the newly- formed professional Caring, Engaging and Smart (CES) team. For our commercial tenants, a rent concession arrangement has been in place this year to relieve them from the impact of economic downturn due to the pandemic and we will extend this concession arrangement in the next financial year.
We have processes in place to manage corporate relations with different stakeholders including our customers, the Government and the community. We have increased the resources in corporate communications over the last few years to promote our works and corporate image among different stakeholders through various engagement meetings, corporate activities, publications and communications tools. In the coming year, we will enhance our engagements and communication through increased activities, programs and the use of digitalisation.
Governance Structure
The Housing Society has established and maintained a sound corporate governance structure to ensure that it can fulfil its mission and vision in the long run.
With changes in the operational environments, the governance structure was reviewed and all recommendations were implemented this year to ensure that it can steer the organisation forward in the years to come.
Product and Service Quality
Since “Quality” is one of our core values, the Housing Society has established a high standard for our products and services.
To continue our role as the housing laboratory and ensure that the quality of our housing products/services can meet customers’ expectation, in the coming year, we will conduct studies on inter-generational residential housing and middle income rental housing. Innovative solutions will be adopted and the use of gerontechnology products will be promoted to enhance customers’ experience.
物業管理及租賃方面，我們將透過新成立的 專業「房協友里」團隊，擴大對出租屋邨租戶 的社區服務範圍。房協於本年度為商業租戶 提供租金寬減安排，藉此紓緩他們因疫情導 致經濟下行造成的影響，而我們將於下個財 政年度延長這項寬減安排。
我們設有程序管理與客戶、政府及社區等不 同持份者的企業關係。過去數年，我們已在 企業通訊方面增加資源，以透過各類交流會 議、企業活動、刊物及溝通工具向不同持份 者推廣轄下工程及企業形象。於來年，我們 將透過增加活動、計劃及數碼化應用加強交 流及溝通。
管治架構
房協已制定及維持穩健的企業管治架構，確 保可實現其長遠理念及願景。
隨著經營環境轉變，房協已於本年度檢討管 治架構，並執行所有建議，確保可促進房協 於未來數年持續發展。
產品及服務質素
由於「質素」為房協的核心價值之一，房協已 對產品及服務制定嚴格標準。
為繼續扮演「房屋實驗室」的角色，並確保房 屋產品╱服務質素可滿足客戶的期望，我們 將於來年開展跨代住宅房屋及中產出租屋邨 研究。房協將採用創新方案，並使用樂齡科 技產品，以提升客戶體驗。