Reporting Abuse of Public Housing Resources

To make an online report of tenancy abuse, please click here.

• Non-occupation (or not retaining regular and continuous residence in the rented unit for over three months)
• Subletting (with or without rental income))
• Engaging in illegal activities inside the premises (e.g. gambling, possession of drugs or illicit cigarettes)
• Non-domestic usage (e.g. commercial activities, storage)
• False declaration (e.g. property, income, assets, marital status, household particulars or occupancy status)

If the abuse is of a more serious nature, HKHS will terminate the concerned tenancy without prior warning.

Former HKHS tenants and all of their family members aged 18 or above at the time of tenancy termination due to a breach of any terms of the tenancy agreement will not be allowed to re-apply for public rental housing for a period of five years starting from the day following tenancy termination. HKHS will report the relevant tenant information to the Hong Kong Housing Authority in a joint effort to combat tenancy abuse.

In addition to the routine tenancy control carried out by our estate offices, HKHS has also set up the Housing Resources Management and Operations (HRMO) unit to combat the abuse of public housing resources. Apart from looking into suspected tenancy abuse cases, the HRMO also closely examines the declarations of properties, incomes and assets made by tenants and applicants of various subsidised housing schemes to prevent public housing abuse.

HKHS introduced a series of new measures on 1 April 2024, in order to combat tenancy abuse and enhance the "Well-off Tenants Policy" (WTP), with a view to safeguarding the rational use of public housing resources. These new measures include, but are not limited to, the following:

• Public housing households covered by the WTP are required to declare their family income, assets and domestic property ownership in Hong Kong within their respective declaration cycles. Tenants and all household members listed on the declaration form must sign the form to indicate their knowledge of, consent to and compliance with the clauses and conditions therein. Households must also authorise HKHS to verify their information with relevant government departments and public/private organisations.
• Applicants whose PRH applications are cancelled due to false declarations during application will be barred from re-applying for PRH and rental estates for a period of five years from the date of cancellation; and
• Former PRH households whose tenancies were terminated due to reasons such as false declarations or breaches of any terms of the tenancy agreement etc., will be barred from re-applying for PRH and rental estates for five years from the day following tenancy termination.

To further enhance the effectiveness of combating tenancy abuse, HKHS launched the “Report Public Housing Abuse Award” on 1 April 2025. With the exception of staff directly employed by HKHS^{Note 1}, informants aged 16 years or above (including non-Hong Kong residents) who provide genuine and concrete information under their real names that leads to HKHS’s successful issuance of a “Notice-to-Quit” (NTQ) against households engaged in tenancy abuse^{Note 2} will be eligible for a reward of up to HK$3,000^{Note 3} and a certificate of appreciation as recognition.

• For tenancy abuse cases reported under a real name before the implementation of the Scheme, if the relevant investigation is still ongoing and an NTQ has been successfully issued by HKHS after implementation, HKHS will contact the informants to confirm their willingness to join the Scheme.
• As the scheme involves rewards, informants who choose to participate must report under their real names, in order for HKHS to verify their personal information and ensure the authenticity of the reports. In addition, dedicated personnel of HKHS will conduct preliminary assessment on the information provided by the informants, evaluate its authenticity, relevance and feasibility of the reports to determine whether an interview is necessary. All informants participating in the Scheme, regardless of whether the prescribed forms have been used, will receive notifications acknowledging the receipt of their reports.
• To encourage the reporting of tenancy abuse cases, after HKHS successfully issues an NTQ against tenancy abuse households based on the information provided by the informants, HKHS will present a certificate of appreciation and offer a reward of up to HK$3,000 to the informant concerned.
• To prevent misuse of the Scheme, the Assessment Panel comprising HKHS management will review each informant eligible for a reward, and examine complicated or controversial cases (such as cases where multiple informants claim their information was critical to the issuance of an NTQ). The Assessment Panel reserves the right to make the final decision.
• The information of informants will be kept strictly confidential.
• As the investigation process and/or result involves personal information and privacy rights, HKHS will not disclose investigation details or outcomes to informants.

(Please click here for Frequently Asked Questions)

• Electronic submission via the Online Form for Reporting Abuse of Public Housing Resources
• Call the HKHS Abuse of Public Housing Resources Reporting Hotline: 2352 3000
• Inform an Estate Office

All information provided will be kept strictly confidential. HKHS will take stringent actions against all instances of tenancy abuse.

Note 1
Including permanent and contract employees directly employed by HKHS, as well as outsourced personnel engaged through consultant companies to perform duties on behalf of HKHS.

Note 2
Regardless of whether informants participate in the Scheme, HKHS will conduct a thorough investigation and issue an NTQ against households engaged in tenancy abuse in accordance with prevailing policies.

Note 3
If more than one informant provides information on the same tenancy abuse case, and HKHS needs to rely on their information to establish the tenancy abuse and issue an NTQ, the informants can share the reward of HK$3,000 equally, and each of them will be awarded the certificate of appreciation.