Page 115 - 香港房屋協會 Hong Kong Housing Society Annual Report 2020/2021

香港房屋協會 2020/21 年度年報
113
Public Enquiry System
While some of our services were affected by the pandemic, the Housing Society has maintained a well-established enquiry system for members of the public seeking information and advice. During the year, a total of 2,553 enquiries were handled through our email or hotline system.
BRAND BUILDING
We are honoured to receive a total of 17 awards, accolades and recognition, which bore testimony to the outstanding performance of the Housing Society, particularly in the areas of governance and administration, as well as to our contributions in driving the sustainable development of Hong Kong.
Our exemplary performance in corporate governance and sustainability was recognised by “Commendation on Progress in Corporate Governance and Sustainability” in the “Best Corporate Governance Awards 2020” organised by the Hong Kong Institute of Certified Public Accountants (HKICPA); other awards including “Privacy-Friendly” Gold Certificate, the highest recognition in the Privacy-Friendly Awards 2021, Job Market’s Employer of Choice Award as well as Sustainable Development Corporate Award at East Week’s Hong Kong Service Award, have become the fuelling power for our efforts across sustainability, privacy protection, talent cultivation and development.
In addition, a staff member was honoured at the 2020 Ombudsman’s Awards for Officers of Public Organisations, organised by the Office of The Ombudsman, in recognition of his professional manner in handling complaints and his commitment in providing quality and proactive customer service.
BUSINESS OVERVIEW 業務概覽 CONNECTING WITH OUR STAKEHOLDERS 聯繫持份者
公眾查詢系統
儘管我們有若干服務受到疫情影響，但房協 完善的查詢系統一直維持運作，以便公眾 查詢資料。年內，我們總共接獲及處理約 二千五百五十三個電郵及電話查詢。
品牌建設
我們很榮幸獲得十七個獎項、榮譽及認可， 以表彰房協在管治和行政管理方面的傑出表 現，以及為推動香港可持續發展作出的貢獻。
我們憑藉在企業管治及可持續發展方面的卓 越表現，榮獲香港會計師公會主辦的「最佳企 業管治大獎二零二零」中的「提升企業管治及 可持續發展嘉許獎」;其他獎項包括「私隱之 友嘉許獎二零二一」的最高榮譽「私隱之友嘉 許獎」金獎狀、求職廣場(Job Market)的「卓 越僱主大獎」以及東周刊「香港服務大獎」中 的「可持續發展企業大獎」等獎項，這些嘉許 將成為鞭策我們在可持續發展、私隱保護、 人才培養與發展方面繼續努力的動力。
此外，一名房協員工於申訴專員公署主辦的 「二零二零申訴專員嘉許獎—公職人員獎」中 獲獎，以表彰其處理投訴的專業態度及提供
的優質、貼心的客戶服務。