Page 19 - Hong Kong Housing Society Sustainability Report 2023/24

OUR APPROACH TO SUSTAINABILITY 可持續發展方針
STAKEHOLDER ENGAGEMENT AND MATERIALITY ASSESSMENT 持份者的參與及重要性評估

STAKEHOLDER ENGAGEMENT AND MATERIALITY 持份者的參與及重要性評估
ASSESSMENT

Stakeholder engagement is crucial to the evaluation of the 持份者的參與對房協評估整體企業績效和制
Housing Society’s overall corporate performance and the 定可持續發展策略至關重要。通過各種溝通
formulation of sustainability strategy. Regular communication 渠道，我們與持份者定期交流，以了解並回
with our stakeholders through various engagement channels 應他們的需求及期望。持份者具價值的見解
allows us to understand and respond to their needs and 有助我們制訂可持續發展的架構，掌握當前
expectations. Their valuable insights help us in shaping our 和新興的可持續發展趨勢。我們致力以公開
sustainability framework and remain aware of the current and 和透明的方式，與所有持份者建立互信關係。
emerging sustainability trends. We strive to promote openness
and transparency to cultivate trusted relationships with all
stakeholder groups.

Stakeholder Groups Main Engagement Channels
持份者組別 主要溝通渠道
Housing Society Members • Annual General Meeting • 周年委員大會
房協委員 • Regular meetings of Supervisory • 定期監事會、執行委員會及
Board, Executive Committee, and 其他委員會會議
other committees
• Brainstorming session • 集思會
• Members’ activities and publications • 委員活動及刊物
• Orientation pack for newly-joined • 新監事會╱委員會委員
Board/Committee members 就任資料冊

Employees • Surveys and interviews • 問卷和訪談
員工 • Staff intranet • 員工內聯網
• Quarterly staff newsletter Pulsar • 季度員工通訊刊物《房協脈搏》
• Training and development • 培訓和發展課程
programmes
• Staff activities and team-building • 員工活動及團隊建立活動
events
• Smart Award – an achievement • 「醒目獎」 — 員工嘉許計劃
recognition scheme

Residents, Tenants • Caring, Engaging and Smart (“CES”) • 「房協友里」團隊外展計劃
and Homebuyers Team outreach programmes
住戶、租戶和置業人士 • HS Neighbourhood mobile app • 《房協鄰里》手機應用程式
• Resident town halls and consultative • 居民大會及諮詢會議
meetings
• Customer satisfaction surveys • 客戶滿意度調查

16 Hong Kong Housing Society Sustainability Report 2023/24 香港房屋協會 2023/24 可持續發展報告 17