Page 123 - Hong Kong Housing Society Annual Report 2023/24

BUSINESS OVERVIEW 業務概覽
DEVELOPING CAPABILITIES FOR THE FUTURE 為未來建立實力

As for our efforts in fostering automation to streamline 房協致力促進自動化以簡化工作流程。我們
workflows, we developed 15 RPA bots and about 200 e-forms 開發了十五個機械人流程自動化的程式及約
within our routine workflows, significantly reducing manpower 二百份電子表格，並應用在日常工作流程
time and minimising manual errors, as well as paper 中，大幅減少人力操作時間及減低人手作業
consumption. 出錯的機會，耗紙量亦明顯減少。

While artificial intelligence (AI) has become a hot buzzword, 在如火如荼的人工智能熱潮下，房協已就於
the Housing Society has conducted thorough evaluations on the 業務中應用人工智能的可行性進行全面評
feasibility of integrating AI into our operations. Our focus has 估，致力研發切合使用者需要的應用程式，
been on user-friendly applications, such as language learning 例如ChatGPT聊天機械人及其他人工智能方
machines like ChatGPT chatbot and other AI-powered solutions 案等語言學習機器，以提升用戶體驗。
to enhance user experiences.

In response to the rise of cybercrime in Hong Kong, we have 為應對本港的網絡罪行增加，我們已重點加
prioritised strengthening our cybersecurity measures to 強網絡安全措施以保障住戶及員工私隱，以
safeguard the privacy of our resident and employees, along 及房協的其他重要資產。我們於實施穩健資
with our valuable assets. Our efforts in implementing robust 訊安全管理方面的工作備受肯定，成功取得
information security management have been well recognised, ISO 27001認證八年。我們亦設立綜合資訊
and we have successfully maintained ISO 27001 certification 安全意識培訓計劃，透過網上互動培訓、模
for eight years. We have also established a comprehensive 擬網絡釣魚活動及每月最新安全資訊，使員
information security awareness training programme, which 工維持最佳實務，培養慎防網絡威脅的文化。
equipped our employees with best practices through interactive
online training, simulated phishing exercises, and monthly
security updates, nurturing a culture of vigilance against cyber
threats.

Looking ahead, the Housing Society is committed to staying 展望未來，房協將會繼續守在網絡安全的最
at the forefront of cybersecurity. Our proactive approach 前線，透過積極使用人工智能網絡安全方案
involves leveraging emerging technologies such as AI-powered 等新興科技，加強我們的防禦力，主動應對
cybersecurity solutions to strengthen our defences. This will 不斷千變萬化的威脅，維持牢固的網絡安全
enable us to proactively address evolving threats and maintain a 防線。
robust cybersecurity posture.

120 Hong Kong Housing Society Annual Report 2023/24 香港房屋協會 2023/24 年度年報 121