Page 58 - Hong Kong Housing Society 香港房屋協會 - Annual Report 2019 年報

56 Business Overview 業務概覽

Caring for Our tenants 關顧居民
We take pride in ensuring that our tenants are well taken care of 房協所提供的房屋及服務不但為長者締造
beyond having a housing unit to live in. Through the provision of social 一個安樂窩，更多走一步確保居民得到妥
activities and recreational services, we hope to create a living 善的照顧，並為此引以為傲。房協希望透
environment conducive to a better quality of life. 過提供社區活動和康樂服務，營造優質生
活環境。

Over the past few years, we have been offering programmes and 於過往幾年，房協為居民提供切合需要的
initiatives that specifically catered to their needs, such as the AIP 方案及計劃，例如「樂得耆所」居家安老計
Scheme. At the other end of the targeted age spectrum, the Housing 劃。針對其他年齡層的居民，房協於二零
Society Community Scholarship programme was set up in 2014 to 一四年為年青人設立了「房協之友獎學金」
encourage the pursuit of academic excellence among the younger 計劃，旨在鼓勵居於轄下屋邨的年青學子
generation in our estates. Eligible students are awarded HK$5,000 勤奮向學。計劃下，每名於香港中學文憑
scholarships or HK$10,000 scholarships for their outstanding 考 試 獲 得 理 想 成 績 的 合 資 格 學 生 可 獲 發
achievements in the Hong Kong Diploma of Secondary Education 5,000港元或10,000港元獎學金。於二零一八╱
Examination. In 2018/19, a total of HK$95,000 in scholarships had been 一九年度，房協共向十五名學生頒發合共
awarded to 15 students. 95,000港元的獎學金。

Customer satisfaction is always a top priority on the agenda of the 房協一直以為住客提供滿意的環境和服務
Housing Society. We are dedicated to listening to the feedback from 為首要任務。房協致力聆聽居民對服務的
our residents on our services and improving the services offered to our 意見及改善服務之建議。於二零一八╱一九
tenants. In 2018/19, a customer satisfaction survey has been conducted 年度，房協於三十六個屋邨（包括出租及代
across 36 estates, including rental and managed properties. 管物業）進行客戶滿意度問卷調查。

Since 2014, the Housing Society Community
Scholarship has offered 80 students scholarship
amounting to
自二零一四年，「房協之友獎學金」總共為八十名學生提供
獎學金合共 495,000

HK$ 港元

Hong Kong Housing Society Annual Report 2018/19