Page 60 - Hong Kong Housing Society Annual Report 2023/24

Empowering tenants through Professional support 專業支援租戶 讓其助人自助

Through their extensive network, the CES Team’s social 「房協友里」團隊的社工積極透過其龐大網絡
workers proactively engage with tenants who are experiencing 接觸有困難的租戶，為他們進行全面評估和
challenges. They conduct thorough assessments and provide 跟進個案，提供切合他們需要的支援。過去
tailored support via case management. In the past year, the 一年，「房協友里」團隊成功處理二百六十七
CES Team has successfully handled 267 cases and facilitated 宗個案，另促成一百七十三宗轉介個案，協
173 referrals for services related to financial aid, physical and 助租戶得到經濟援助、身心健康支援及家庭
mental health support, and family counselling. They have also 輔導等服務。團隊亦為房協轄下出租屋邨
consistently supported 912 households in Elderly Persons’ 九百一十二個年長者居住單位的住戶持續提
Flats across our rental estates. A key aspect of their approach 供支援。另一項重點工作是培訓鄰里義工以
is the empowerment of neighbourhood volunteers who are 識別及聯繫有需要的住戶，讓團隊及早介
trained to identify and connect tenants to the CES Team for early 入。「房協友里」團隊的社工積極將租戶連繫
intervention. The social workers of the CES Team proactively 至各種網絡服務，例如將租戶分組配對，鼓
connect these tenants to the network services such as pairing 勵他們定期互相問候和守望相助，以及參與
up tenants for regular check-ins and mutual support, and 各種治療及社交活動，藉此推動租戶由單向
encouraging their participation in therapeutic and networking 的受助者轉變成積極為社區謀福祉的熱心居
activities, with an objective of creating a shift in the tenants’ role 民。這些促進社區支援的措施至為關鍵，讓
from being mere service recipients to active participants who 出租屋邨能逐步建立及累積社會資本。
contribute to the well-being of their community. This strategy of
fostering community support is a crucial step towards building
and enriching the social capital within our rental estates.

In support of ageing in place, the CES Team has undertaken 為支持居家安老，「房協友里」團隊積極提升
initiatives to enhance the safety and functionality of the 長者租戶的家居安全，並加強他們住屋空間
living spaces of elderly tenants. This is achieved through 的功能性。團隊安排職業治療師進行專業評
the professional evaluation by occupational therapists and 估，協助長者租戶的家居進行改裝及添置輔
subsequent retrofitting or remodelling of their homes, together 助設備。在二零二三╱二四年度，「房協友
with the prescription of assistive devices. The CES Team 里」團隊進行了三百八十三項家居改裝評估、
has conducted 383 assessments for home modifications, 四百七十二項改裝及三十九項全面改造工程。
implemented 472 modifications and executed 39 comprehensive
remodelling projects in 2023/24.

58 Hong Kong Housing Society Annual Report 2023/24 香港房屋協會 2023/24 年度年報 59